Common Errors

Solutions for common issues you may encounter.

Authentication Errors

"Invalid credentials"

Double-check your email and password. If you have forgotten your password, use the reset link on the sign-in page.

"Session expired"

Your session has timed out for security. Sign in again to continue.

"Account locked"

Too many failed login attempts. Wait 30 minutes or contact support to unlock.

Prescription Errors

"Medication not found"

The medication may be listed under a different name. Try searching by active ingredient instead of brand name.

"Invalid dosage"

The entered dosage exceeds the maximum recommended amount. Verify the dosage and adjust if needed.

"Prescription creation failed"

Ensure all required fields are completed and your medical credentials are current.