Connectivity Issues

If you are experiencing connection problems, try these solutions.

Check Your Connection

• Verify your internet connection is active
• Try accessing other websites to confirm connectivity
• Check if your firewall or VPN is blocking access

Browser Compatibility

MedSE Prescribe supports:

• Chrome 90+
• Firefox 90+
• Safari 15+
• Edge 90+

Clear your browser cache and cookies if pages are not loading correctly.

API Connectivity

For API integration issues:

• Verify your API key is valid and not expired
• Check the API status page for outages
• Ensure your server can reach our API endpoints
• Review firewall rules for outbound HTTPS traffic

Contact Support

If issues persist after trying these steps, contact our support team with:

• Your browser version
• Error messages or screenshots
• Approximate time the issue started